job description
Join Watsons, a leading name in health and beauty retail, as a Customer Assistant at our Lotus Shah Alam location. In this role, you will be the face of our brand, delivering exceptional customer service and ensuring a seamless shopping experience for our valued customers. This is a fantastic opportunity to grow your retail career in a dynamic and supportive environment.
As a Customer Assistant, you will engage with customers, assist them in finding the right products, and provide expert advice on health and beauty solutions. Your role will also involve maintaining store standards, managing inventory, and contributing to the overall success of the store. If you are passionate about customer service and have a keen interest in the retail industry, we would love to hear from you!
Responsibility
- Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
- Offer expert advice on health and beauty products, helping customers make informed purchasing decisions.
- Maintain store standards by ensuring shelves are well-stocked, organized, and visually appealing.
- Process transactions accurately and efficiently using the point-of-sale system.
- Handle customer inquiries and resolve any issues or complaints in a timely and satisfactory manner.
- Assist in inventory management, including stock replenishment and conducting regular stock checks.
- Promote sales and special offers to drive customer engagement and increase store revenue.
- Collaborate with the store team to achieve sales targets and maintain a positive work environment.
Qualifications
- Minimum SPM or equivalent qualification.
- Previous experience in retail or customer service is an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Basic knowledge of health and beauty products is a plus.
- Willingness to work flexible hours, including weekends and public holidays.
- Team player with a positive attitude and a strong work ethic.