job description
Join Watsons, Asia’s leading health and beauty retailer, as a Senior Customer Assistant in the vibrant and growing market of Bali! This is an exciting opportunity to be part of a dynamic team in one of our premium retail locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. If you are passionate about delivering exceptional customer service, driving sales, and creating memorable shopping experiences, we want you on our team!
As a Senior Customer Assistant, you will play a key role in ensuring our customers receive personalized, high-quality service while maintaining the highest standards of retail operations. You will work in a fast-paced environment, assisting customers with their beauty, health, and wellness needs, and contributing to the overall success of our store. This role is perfect for someone who thrives in a customer-facing environment, enjoys working in a team, and is eager to grow within a global retail brand.
Watsons offers a supportive work environment, competitive compensation, and opportunities for career advancement. If you are a proactive, customer-focused professional with a passion for retail, we invite you to apply and become part of our mission to bring health and happiness to our customers every day!
Responsibility
- Provide exceptional customer service by assisting customers with product inquiries, recommendations, and purchases in a friendly and professional manner.
- Drive sales by promoting Watsons’ products, services, and loyalty programs to meet and exceed store targets.
- Maintain store presentation standards, including merchandising, stock replenishment, and visual displays to ensure an inviting shopping environment.
- Handle customer complaints and escalations with empathy and efficiency, ensuring a positive resolution and customer satisfaction.
- Operate the cash register, process transactions, and handle payments accurately while adhering to company policies and procedures.
- Assist in inventory management, including stocktaking, receiving deliveries, and ensuring product availability on the sales floor.
- Train and mentor junior team members, fostering a collaborative and high-performance work culture.
- Stay updated on product knowledge, promotions, and industry trends to provide informed recommendations to customers.
Qualifications
- Minimum of 2-3 years of experience in a retail or customer service role, preferably in the health, beauty, or FMCG sector.
- Proven track record of meeting or exceeding sales targets and delivering outstanding customer service.
- Strong communication and interpersonal skills, with the ability to engage customers and build rapport.
- Basic knowledge of beauty, health, and wellness products is a plus.
- Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively.
- Fluency in English and Bahasa Indonesia; additional languages are an advantage.
- Flexibility to work in shifts, including weekends and public holidays, as required by the store schedule.
- High school diploma or equivalent; additional certifications in retail or customer service are a bonus.