job description
Join Watsons, Asia’s leading health and beauty retailer, as a Senior Customer Assistant in our vibrant Kuta, Bali location. This is your opportunity to elevate customer experiences in a fast-paced, premium retail environment while contributing to our mission of delivering exceptional service and driving sales growth.
As a Senior Customer Assistant, you will play a pivotal role in ensuring operational excellence, mentoring junior staff, and fostering long-term customer loyalty. Your expertise in retail operations, product knowledge, and passion for customer service will be key to maintaining Watsons’ reputation as a trusted brand in health and beauty.
Based in the heart of Bali’s bustling tourism hub, this role offers a dynamic work environment with opportunities for career advancement in a globally recognized company. If you thrive in customer-facing roles and have a knack for leadership, we want to hear from you!
Responsibility
- Lead and supervise a team of customer assistants to ensure high standards of service and sales performance.
- Provide expert product recommendations and personalized consultations to enhance customer satisfaction.
- Manage inventory, stock replenishment, and visual merchandising to maintain an appealing and organized store layout.
- Handle customer inquiries, complaints, and returns professionally, ensuring resolution in line with company policies.
- Train and mentor new hires on product knowledge, sales techniques, and customer service best practices.
- Monitor sales targets and KPIs, implementing strategies to meet or exceed goals.
- Collaborate with the store management team to execute promotions, loyalty programs, and in-store events.
- Ensure compliance with health, safety, and hygiene standards in accordance with Watsons’ protocols.
Qualifications
- Minimum 3 years of experience in retail, preferably in health, beauty, or FMCG sectors, with at least 1 year in a supervisory role.
- Proven track record of achieving sales targets and delivering exceptional customer service.
- Strong communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Ability to lead, motivate, and develop a team in a high-pressure environment.
- Proficiency in POS systems, inventory management, and basic Microsoft Office applications.
- Passion for the health and beauty industry, with up-to-date knowledge of trends and products.
- Flexibility to work retail hours, including weekends, public holidays, and peak seasons.
- Diploma or higher in Business, Retail Management, or a related field is a plus.