job description
Join Watsons, Asiaâs leading health and beauty retailer, as a Senior Customer Assistant in the vibrant heart of Denpasar, Bali. This is your opportunity to deliver exceptional customer service in a fast-paced, dynamic retail environment while contributing to the growth of a globally recognized brand.
As a Senior Customer Assistant, you will play a pivotal role in ensuring a seamless shopping experience for our diverse customer base. Your expertise in product knowledge, customer engagement, and operational excellence will drive sales, enhance brand loyalty, and maintain the high standards Watsons is known for.
Based in Baliâs premier retail locations, youâll work in a collaborative team environment with opportunities for career advancement. Whether youâre assisting customers with personalized beauty consultations, managing inventory, or leading by example in customer service, your contributions will directly impact our success.
Watsons offers competitive compensation, comprehensive training, and a supportive work culture that values innovation and teamwork. If youâre passionate about retail, customer service, and the health & beauty industry, weâd love to hear from you!
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on health, beauty, and personal care products.
- Demonstrate in-depth product knowledge to recommend suitable items and promote Watsonsâ exclusive brands.
- Process transactions accurately using POS systems and handle cash, credit, and mobile payments with integrity.
- Maintain visual merchandising standards, including stock replenishment, shelf organization, and promotional displays.
- Monitor inventory levels, report stock shortages, and assist in receiving and unpacking new deliveries.
- Resolve customer complaints professionally and escalate issues to management when necessary.
- Train and mentor junior staff, fostering a high-performance team culture focused on sales and service excellence.
- Stay updated on industry trends, new product launches, and Watsonsâ promotions to drive sales and customer engagement.
Qualifications
- Minimum 2+ years of experience in retail, customer service, or a related field, preferably in health/beauty retail.
- Strong communication and interpersonal skills with fluency in English (additional local languages are a plus).
- Proven ability to meet sales targets and deliver outstanding customer experiences.
- Familiarity with POS systems and basic inventory management.
- Highly organized, detail-oriented, and able to work in a fast-paced environment.
- Passion for the health and beauty industry with a willingness to learn and adapt.
- Leadership qualities with experience in training or supervising team members.
- Flexibility to work weekends, holidays, and peak hours as required.