job description
Join Watsons, Asia’s leading health and beauty retailer, as a Senior Customer Assistant in our premium location at 2258 Sky Avenue 2, Kuta, Bali. This is your opportunity to deliver exceptional customer service in a dynamic, fast-paced retail environment while contributing to the growth of a globally recognized brand.
As a Senior Customer Assistant, you will play a pivotal role in ensuring a seamless shopping experience for our diverse customer base. Your expertise in product knowledge, customer engagement, and operational excellence will drive sales, enhance brand loyalty, and maintain the high standards Watsons is known for. Located in the vibrant heart of Bali’s tourism hub, this role offers a unique blend of retail excellence and cultural immersion.
We offer competitive compensation, career development opportunities, and the chance to work in one of Bali’s most sought-after retail destinations. If you are passionate about customer service, thrive in a collaborative team environment, and want to grow with a leading retail brand, we invite you to apply today.
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on health, beauty, and wellness products.
- Achieve and exceed sales targets through proactive customer engagement, upselling, and cross-selling techniques.
- Maintain in-store visual merchandising standards, including product displays, signage, and promotional setups to enhance the shopping experience.
- Handle cashier duties, including processing transactions, managing cash registers, and ensuring accurate financial records.
- Monitor inventory levels, restock products, and assist in conducting regular stock audits to prevent shortages or overstock.
- Resolve customer complaints or issues professionally and efficiently, escalating to management when necessary.
- Train and mentor junior staff on customer service best practices, product knowledge, and operational procedures.
- Stay updated on new products, promotions, and industry trends to provide accurate and relevant information to customers.
Qualifications
- A minimum of 2-3 years of experience in retail, customer service, or a related field, with a proven track record in sales or customer engagement.
- Strong communication and interpersonal skills with the ability to engage with a diverse customer base.
- Excellent product knowledge in health, beauty, or wellness sectors, or the willingness to learn quickly.
- Proficient in cash handling, POS systems, and basic inventory management.
- Ability to work flexible hours, including weekends, holidays, and peak retail periods.
- Demonstrated leadership skills with experience in training or supervising junior staff.
- High school diploma or equivalent; additional certifications in retail or customer service are a plus.
- Fluency in English; knowledge of Bahasa Indonesia or other languages is advantageous.