job description
Join Watsons, Asia’s leading health and beauty retailer, as a Senior Customer Assistant in our vibrant Bali locations (Kuta, Badung). This is your opportunity to elevate customer experiences in a fast-paced, premium retail environment while contributing to a brand trusted by millions.
As a Senior Customer Assistant, you will play a pivotal role in driving sales, maintaining store excellence, and delivering exceptional service. Your leadership will inspire the team, ensuring operational smoothness and customer satisfaction in one of Bali’s most dynamic retail hubs.
Watsons offers a competitive salary, career growth opportunities, and a supportive work culture. If you’re passionate about retail, customer engagement, and team leadership, we’d love to hear from you!
Responsibility
- Lead by example in delivering exceptional customer service, ensuring a seamless and personalized shopping experience.
- Drive sales performance by achieving targets, promoting products, and implementing upselling techniques.
- Supervise and mentor junior staff, fostering a high-performance team culture aligned with Watsons’ values.
- Maintain store presentation standards, including merchandising, stock replenishment, and visual displays.
- Handle cashier operations, inventory management, and daily sales reporting with accuracy.
- Resolve customer inquiries and complaints professionally, ensuring brand reputation remains intact.
- Collaborate with the store manager to execute promotional campaigns and seasonal strategies.
- Ensure compliance with health, safety, and hygiene protocols in accordance with company policies.
Qualifications
- Minimum 2 years of experience in retail, preferably in a supervisory or senior customer service role.
- Proven track record in meeting sales targets and delivering outstanding customer experiences.
- Strong communication and interpersonal skills in English (additional languages are a plus).
- Ability to lead, train, and motivate a team in a fast-paced environment.
- Proficiency in POS systems, inventory management, and basic Microsoft Office tools.
- Highly organized, detail-oriented, and able to multitask under pressure.
- Passion for the health and beauty industry with a customer-centric mindset.
- Flexibility to work rotating shifts, including weekends and public holidays.