job description
Join Watsons, Asiaâs leading health and beauty retailer, as a Senior Customer Assistant in our vibrant Bali retail location. This is your opportunity to deliver exceptional customer service in a fast-paced, dynamic environment while contributing to the success of a globally recognized brand.
As a Senior Customer Assistant, you will play a pivotal role in enhancing the in-store experience, driving sales, and maintaining operational excellence. Your expertise in customer engagement, product knowledge, and team leadership will be key to creating a welcoming atmosphere that keeps customers coming back.
Based in the heart of Badung, Bali, this position offers a unique blend of professional growth and the chance to work in one of the worldâs most sought-after destinations. Whether youâre assisting international tourists or local shoppers, your role will be instrumental in upholding Watsonsâ reputation for quality and service.
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on health, beauty, and wellness products.
- Lead by example in sales performance, meeting and exceeding individual and team targets.
- Maintain inventory accuracy by conducting regular stock checks, replenishing shelves, and ensuring product displays are visually appealing.
- Handle cashier duties, including processing transactions, managing returns, and resolving payment discrepancies.
- Train and mentor junior staff on customer service best practices, product knowledge, and store policies.
- Assist in store operations, including opening/closing procedures, merchandising, and promotional setups.
- Address and resolve customer complaints professionally, ensuring a positive resolution.
- Stay updated on new products, promotions, and industry trends to provide accurate recommendations.
Qualifications
- Minimum 2 years of experience in retail, customer service, or a related field, with a senior or supervisory role preferred.
- Proven track record of meeting sales targets and delivering outstanding customer experiences.
- Excellent communication and interpersonal skills in English (additional languages are a plus).
- Strong product knowledge in health, beauty, or FMCG sectors.
- Ability to work flexible hours, including weekends, holidays, and peak shopping periods.
- Proficiency in POS systems and basic computer applications.
- Demonstrated leadership and teamwork abilities in a fast-paced environment.
- High school diploma or equivalent; bachelorâs degree in business or related field is advantageous.