job description
Join Watsons, a leading name in health and beauty retail, as a Senior Customer Assistant in our vibrant Bali locations. This is your opportunity to elevate customer experiences in a fast-paced, dynamic environment while contributing to the success of a globally recognized brand.
As a Senior Customer Assistant, you will play a pivotal role in delivering exceptional service, driving sales, and maintaining operational excellence. Youâll lead by example, mentor junior staff, and ensure every customer leaves satisfied. With Watsonsâ commitment to innovation and customer care, this role offers a rewarding career path in the heart of Baliâs bustling retail scene.
Whether youâre in Kuta, Badung, or surrounding areas, youâll be part of a team that values professionalism, teamwork, and a passion for retail. Enjoy competitive compensation, career growth opportunities, and the chance to work in one of Indonesiaâs most desirable locations.
Responsibility
- Provide exceptional customer service, ensuring a seamless and personalized shopping experience.
- Lead and mentor junior staff, fostering a high-performance and customer-centric team culture.
- Drive sales by identifying customer needs and recommending suitable products from Watsonsâ health and beauty range.
- Maintain inventory accuracy, including stock replenishment, visual merchandising, and promotional setups.
- Handle customer inquiries, complaints, and returns professionally and efficiently.
- Assist in daily store operations, including cashier duties, opening/closing procedures, and compliance with company policies.
- Monitor sales targets and contribute to achieving KPIs through proactive selling and upselling techniques.
- Collaborate with the store management team to implement marketing campaigns and in-store promotions.
Qualifications
- Minimum 2 years of experience in retail, preferably in a supervisory or senior customer service role.
- Proven track record in driving sales and customer satisfaction in a fast-paced environment.
- Excellent communication and interpersonal skills in English (Bahasa Indonesia is a plus).
- Strong leadership abilities with experience in training or guiding team members.
- Familiarity with POS systems, inventory management, and retail software.
- Passion for the health and beauty industry with up-to-date product knowledge.
- Ability to work flexible hours, including weekends and public holidays.
- High school diploma or equivalent; degree in business, marketing, or related field is advantageous.