job description
Join Watsons, a leading name in the retail and consumer products industry, as a Senior Customer Assistant at our Lotus eGate Penang location. This is a fantastic opportunity to advance your career in a dynamic and customer-focused environment. As a Senior Customer Assistant, you will play a pivotal role in ensuring exceptional customer service, driving sales, and maintaining the high standards that Watsons is known for.
In this role, you will be responsible for leading a team of customer service representatives, managing daily operations, and ensuring that customers have a seamless and enjoyable shopping experience. Your leadership and expertise will contribute to the overall success and growth of our store.
If you are passionate about retail, have a knack for customer service, and are looking for a challenging yet rewarding career, we invite you to apply for this position. Join us and be part of a team that values innovation, excellence, and customer satisfaction.
Responsibility
- Lead and supervise a team of customer service representatives to ensure high levels of customer satisfaction.
- Manage daily store operations, including opening and closing procedures, cash handling, and inventory management.
- Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a positive shopping experience.
- Drive sales by promoting products, conducting demonstrations, and implementing sales strategies.
- Maintain store appearance and merchandise displays to attract and engage customers.
- Train and mentor new team members to ensure they are well-equipped to perform their duties effectively.
- Monitor and report on sales performance, customer feedback, and operational issues to management.
- Ensure compliance with company policies, procedures, and health and safety regulations.
Qualifications
- Minimum of 3 years of experience in a retail or customer service role, with at least 1 year in a supervisory or leadership position.
- Strong communication and interpersonal skills, with the ability to lead and motivate a team.
- Excellent problem-solving skills and the ability to handle customer complaints and issues effectively.
- Proven track record of driving sales and achieving targets in a retail environment.
- Knowledge of retail operations, including inventory management, cash handling, and store merchandising.
- Ability to work flexible hours, including weekends and holidays, as required.
- Proficiency in using retail management software and point-of-sale systems.
- High school diploma or equivalent; additional qualifications in retail management or a related field are a plus.