job description
Join HSBC as a Senior Business Analyst in our Global Payment Solutions Operations team and play a pivotal role in transforming the future of international banking. This 2-year contract position offers a unique opportunity to lead high-impact payment projects with global stakeholders, driving efficiency, innovation, and compliance across HSBCâs payment ecosystem.
Based in the vibrant and dynamic environment of Bali, Indonesia, youâll collaborate with cross-functional teams to analyze complex business requirements, design scalable solutions, and ensure seamless execution of payment operations. Your expertise will directly contribute to enhancing HSBCâs competitive edge in the global financial services landscape.
This role is ideal for a strategic thinker with a passion for payment systems, process optimization, and stakeholder management. If you thrive in a fast-paced, international setting and want to make a tangible impact in one of the worldâs leading banks, weâd love to hear from you.
Responsibility
- Project Leadership: Lead end-to-end analysis, design, and implementation of global payment projects with defined scope, governance, and stakeholder alignment.
- Requirements Gathering: Elicit, document, and validate business requirements from global stakeholders, ensuring clarity and feasibility.
- Process Optimization: Identify inefficiencies in payment operations and propose data-driven solutions to enhance speed, accuracy, and compliance.
- Stakeholder Management: Collaborate with IT, risk, compliance, and business teams to ensure seamless project delivery and adoption.
- Data Analysis & Reporting: Develop insights from payment transaction data to support decision-making and strategic initiatives.
- Regulatory Compliance: Ensure all payment solutions adhere to international banking regulations (e.g., SWIFT, AML, KYC).
- Change Management: Drive user adoption through training, documentation, and communication of process changes.
- Risk Assessment: Conduct impact analyses for proposed changes and mitigate potential operational risks.
Qualifications
- Experience: Minimum 5+ years in business analysis, preferably in banking, payments, or financial services.
- Technical Skills: Proficiency in SQL, Excel, Visio, JIRA, or Confluence; familiarity with payment systems (e.g., SWIFT, ACH, RTGS) is a plus.
- Analytical Mindset: Strong problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
- Communication: Excellent written and verbal English skills to articulate requirements and influence stakeholders at all levels.
- Certifications: CBAP, PMI-PBA, or similar business analysis certifications are advantageous.
- Agile/Waterfall: Experience working in both Agile and Waterfall methodologies.
- Global Perspective: Ability to navigate cultural differences and work across multiple time zones.
- Education: Bachelorâs degree in Finance, Business, IT, or related fields; Masterâs degree is a plus.