job description
Join Coway, a global leader in innovative home solutions, as we expand our retail footprint across Bali’s most dynamic locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta. We’re seeking a Senior Assistant Manager for Retail Operations to drive the strategic growth of our new concept stores, ensuring seamless execution from site selection to grand opening.
In this high-impact role, you’ll play a pivotal part in shaping Coway’s retail presence in Indonesia’s premier tourist and lifestyle hubs. Your expertise in retail expansion, lease negotiations, and cross-functional collaboration will be critical as we deliver exceptional customer experiences while aligning with our brand’s commitment to sustainability and innovation.
This is a unique opportunity to work in a fast-paced, international environment where your strategic insights will directly influence the success of Coway’s Bali market penetration. If you thrive in a role that blends analytical rigor with creative problem-solving, we’d love to hear from you.
Responsibility
- Lead the evaluation and selection of prime retail locations in Bali, conducting market analysis, foot traffic assessments, and competitive benchmarking.
- Spearhead lease negotiations with landlords and property developers, ensuring favorable terms aligned with Coway’s expansion goals.
- Collaborate with marketing, design, and supply chain teams to develop and execute end-to-end plans for new concept store launches.
- Oversee store layout and visual merchandising to maximize customer engagement and sales conversion.
- Monitor retail KPIs (e.g., sales per square meter, customer acquisition costs) and implement data-driven improvements.
- Manage vendor and contractor relationships for store fit-outs, ensuring projects are delivered on time and within budget.
- Train and mentor store staff on operational best practices, brand standards, and customer service excellence.
- Stay ahead of retail trends in Bali’s competitive market, proposing innovative strategies to enhance Coway’s brand visibility.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related field.
- Minimum 5 years of experience in retail operations, with at least 2 years in a managerial or senior role.
- Proven track record in store expansion, site selection, and lease negotiations in the Indonesian market (Bali experience is a plus).
- Strong project management skills, with the ability to coordinate cross-functional teams and meet tight deadlines.
- Excellent analytical and financial acumen to assess ROI, P&L, and other retail performance metrics.
- Fluent in English and Indonesian; proficiency in other languages is an advantage.
- Exceptional communication and stakeholder management skills, with the ability to influence at all levels.
- Passion for sustainability and customer-centric retail, aligning with Coway’s brand values.