job description
Are you passionate about shaping exceptional learning experiences and driving service excellence in the healthcare sector? JobStudio is seeking a dynamic Senior/Assistant Manager, Learning & Service Excellence to lead transformative initiatives that elevate employee engagement, recognition, and service standards. Based in the vibrant regions of Bali, this role offers a unique opportunity to make a meaningful impact in a fast-growing healthcare environment.
In this role, you will design and implement innovative learning programs, foster a culture of continuous improvement, and ensure that service excellence remains at the heart of our operations. You will collaborate with cross-functional teams to develop strategies that enhance employee performance, patient satisfaction, and organizational success. If you thrive in a leadership position and are committed to creating impactful change, we want to hear from you!
Join us and be part of a mission-driven team that values creativity, collaboration, and excellence. Apply today and take the next step in your career with JobStudio!
Responsibility
- Develop and execute comprehensive learning and development strategies to enhance service excellence in healthcare settings.
- Design and deliver engaging training programs, workshops, and e-learning modules tailored to diverse employee needs.
- Lead initiatives to recognize and reward outstanding employee performance, fostering a culture of appreciation and motivation.
- Collaborate with department heads to identify skill gaps and create targeted development plans to address them.
- Monitor and evaluate the effectiveness of learning programs, using data-driven insights to refine and improve outcomes.
- Champion service excellence by implementing best practices and ensuring alignment with organizational goals.
- Facilitate employee engagement activities to boost morale, retention, and overall job satisfaction.
- Stay abreast of industry trends and innovations in learning and development to keep programs relevant and impactful.
Qualifications
- Bachelor’s degree in Human Resources, Education, Business Administration, or a related field. A Master’s degree is a plus.
- Minimum of 5 years of experience in learning and development, training, or service excellence, preferably in the healthcare sector.
- Proven track record of designing and implementing successful learning programs and employee engagement initiatives.
- Strong leadership and project management skills, with the ability to drive change and inspire teams.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Proficiency in using learning management systems (LMS) and other digital tools for training and development.
- Analytical mindset with the ability to interpret data and measure the impact of learning initiatives.
- Passion for service excellence and a commitment to fostering a positive and inclusive workplace culture.