job description
Join a dynamic team in Bali, Indonesia as a Senior Account & Administrative Executive, where you’ll play a pivotal role in managing client relationships, streamlining administrative processes, and driving operational excellence. This is a unique opportunity to work in a vibrant, international environment with flexible work arrangements, competitive compensation, and clear career progression.
As the bridge between our clients and internal teams, you’ll ensure seamless communication, maintain high standards of service, and contribute to strategic decision-making. Whether you’re coordinating complex administrative tasks, resolving client inquiries, or optimizing workflows, your expertise will be instrumental in fostering long-term partnerships and business growth.
Based in one of Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a work-life balance that blends professional challenges with the island’s renowned lifestyle. If you’re a detail-oriented, proactive professional with a passion for client success, we’d love to hear from you.
Responsibility
- Lead and manage key client accounts, ensuring high satisfaction and retention through proactive communication and service excellence.
- Oversee day-to-day administrative operations, including documentation, reporting, and compliance with company policies.
- Coordinate with cross-functional teams (finance, HR, operations) to streamline processes and improve efficiency.
- Develop and implement strategies to enhance client engagement, identify upsell opportunities, and drive revenue growth.
- Prepare and present regular performance reports, financial summaries, and administrative metrics to stakeholders.
- Resolve complex client inquiries and escalations promptly, maintaining professionalism and confidentiality.
- Organize and facilitate meetings, workshops, and events, both internally and with external partners.
- Mentor junior staff and provide guidance on best practices in account management and administration.
Qualifications
- Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent experience).
- Minimum 5 years of experience in account management, client services, or administrative leadership roles.
- Proven track record of managing high-value client relationships and delivering measurable results.
- Strong organizational, multitasking, and problem-solving skills with meticulous attention to detail.
- Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
- Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM/ERP systems.
- Ability to work independently in a fast-paced environment while collaborating effectively with remote teams.
- Familiarity with Indonesian business practices and regulations is advantageous.