job description
Join Accor’s Swissôtel Nusantara Bali, a prestigious 5-star luxury hotel redefining hospitality in one of the world’s most sought-after destinations. As a Security Supervisor, you will play a pivotal role in ensuring the safety, security, and exceptional experience of our guests, staff, and assets. This is a unique opportunity to contribute to a world-class property while advancing your career in a dynamic, international environment.
Bali’s vibrant culture, stunning landscapes, and thriving tourism industry make it an ideal location for hospitality professionals seeking growth and impact. At Swissôtel Nusantara, we combine Swiss precision with Indonesian warmth to create unforgettable stays. If you are a proactive, detail-oriented security professional with a passion for service excellence, we invite you to be part of our team.
Responsibility
- Oversee and manage the daily operations of the hotel’s security team, ensuring compliance with company policies, local regulations, and industry standards.
- Develop and implement comprehensive security protocols, emergency response plans, and risk mitigation strategies to safeguard guests, employees, and property.
- Conduct regular inspections of security systems, including CCTV, access control, and alarm systems, to ensure optimal functionality.
- Lead and train security personnel, fostering a culture of vigilance, professionalism, and exceptional customer service.
- Investigate and document security incidents, accidents, or breaches, providing detailed reports to management and relevant authorities.
- Collaborate with local law enforcement, fire departments, and other agencies to maintain a secure environment.
- Monitor guest and staff access to restricted areas, ensuring adherence to security clearances and procedures.
- Assist in crisis management situations, including medical emergencies, natural disasters, or security threats, with calm and decisive leadership.
Qualifications
- Minimum of 3-5 years of experience in security management, preferably in the hospitality or luxury service industry.
- Proven leadership skills with experience supervising a team of security personnel.
- Certification in security management (e.g., CPP, PSP) or equivalent is highly desirable.
- Strong knowledge of security systems, surveillance technology, and emergency response protocols.
- Excellent communication and interpersonal skills, with the ability to interact professionally with guests, staff, and external stakeholders.
- Fluency in English (written and spoken); proficiency in Indonesian (Bahasa) is a plus.
- Ability to work flexible hours, including nights, weekends, and holidays, to meet operational needs.
- Demonstrated integrity, discretion, and a commitment to maintaining confidentiality.