job description
Join SupportNinja as a Seasonal Technical Support Representative specializing in HVAC, IoT, or ISP support. This role is perfect for tech-savvy professionals who thrive in troubleshooting and delivering exceptional customer service. You'll work in a dynamic environment, assisting customers with WiFi connectivity, app-related issues, and technical challenges related to smart HVAC systems and IoT devices.
Based in beautiful Bali, this seasonal position offers a unique opportunity to combine work with the island's vibrant lifestyle. Whether you're resolving connectivity issues or guiding users through app functionalities, your expertise will ensure seamless experiences for our clients.
If you're passionate about technology and customer support, apply now to be part of our global team!
Responsibility
- Provide technical support for HVAC, IoT, and ISP-related products via phone, email, or chat.
- Troubleshoot WiFi connectivity issues and guide customers through resolution steps.
- Assist users with app-related inquiries, including installation, configuration, and functionality.
- Diagnose and resolve technical problems related to smart HVAC systems and IoT devices.
- Document customer interactions and solutions in the support ticketing system.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Deliver exceptional customer service with a focus on problem-solving and satisfaction.
- Stay updated on product features, updates, and best practices for technical support.
Qualifications
- Proven experience in technical support, preferably in HVAC, IoT, or ISP environments.
- Strong troubleshooting skills for WiFi connectivity and app-related issues.
- Excellent communication skills in English, both written and verbal.
- Ability to work in a fast-paced, seasonal environment with varying schedules.
- Familiarity with ticketing systems and customer support tools.
- Basic understanding of networking principles and IoT device configurations.
- Customer-focused mindset with a passion for resolving technical challenges.
- Availability to work during peak seasonal periods as required.