job description
Join Silicon Valley Computer Group as a Sales Technician and become a key player in delivering exceptional technical support and sales solutions in Bali. This role is perfect for individuals who are passionate about technology and customer service, offering a unique opportunity to work in a dynamic environment while enjoying the vibrant culture of Bali.
As a Sales Technician, you will be responsible for installing, diagnosing, and repairing a wide range of devices, ensuring that customers receive reliable and efficient technical support. You will also assist customers with their technical concerns, providing expert advice and solutions to enhance their experience with our products. Additionally, you will play a crucial role in providing after-sales service and support, ensuring customer satisfaction and loyalty.
This position offers a competitive salary of ₱11,830 per month and the chance to work in some of Bali's most sought-after locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you are a tech-savvy individual with a knack for sales and customer service, we invite you to apply and become part of our growing team.
Responsibility
- Install, diagnose, and repair a variety of devices, ensuring they function optimally.
- Provide technical support and assistance to customers, addressing their concerns and queries.
- Offer reliable after-sales service and support to enhance customer satisfaction.
- Assist in the sales process by providing technical expertise and product knowledge.
- Maintain accurate records of technical issues, solutions, and customer interactions.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling.
- Stay updated with the latest technological advancements and industry trends.
- Ensure compliance with company policies and procedures related to technical support and sales.
Qualifications
- Proven experience in technical support, sales, or a related field.
- Strong knowledge of computer hardware, software, and networking.
- Excellent communication and interpersonal skills.
- Ability to diagnose and resolve technical issues efficiently.
- Customer-focused mindset with a passion for providing exceptional service.
- Basic understanding of sales principles and techniques.
- Ability to work independently and as part of a team.
- Willingness to travel to various locations in Bali as required.