job description
Join Silicon Valley Computer Group as a Sales Technician in the vibrant tech hub of Canggu, Bali! This is your opportunity to blend technical expertise with customer service excellence in a dynamic, fast-paced environment. As a Sales Technician, you will play a pivotal role in ensuring customer satisfaction by installing, diagnosing, and repairing devices, while also providing top-tier after-sales support. If you are passionate about technology and enjoy helping customers find the best solutions, this role is perfect for you.
At Silicon Valley Computer Group, we value innovation, teamwork, and a customer-centric approach. You will work alongside a talented team of professionals in a collaborative environment that fosters growth and development. Bali’s unique work-life balance, combined with our competitive compensation package, makes this an unmissable opportunity for tech-savvy individuals looking to advance their careers in a tropical paradise.
Responsibility
- Install, configure, and troubleshoot hardware and software for customers.
- Diagnose and repair technical issues with computers, laptops, and peripheral devices.
- Provide exceptional after-sales support to ensure customer satisfaction.
- Assist customers in selecting the right products based on their needs and budget.
- Maintain accurate records of service requests, repairs, and customer interactions.
- Collaborate with the sales team to upsell products and services.
- Stay updated with the latest technological advancements and product knowledge.
- Conduct regular follow-ups with customers to ensure their devices are functioning optimally.
Qualifications
- Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in technical support, sales, or a similar role.
- Strong knowledge of hardware and software troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused mindset with a problem-solving attitude.
- Familiarity with CRM software is a plus.
- Willingness to relocate to Bali, Indonesia.