job description
Join Tet Lee Precision Engineering as a Sales & Technical Support Engineer and play a pivotal role in driving customer success in the dynamic semiconductor industry. Based in the vibrant regions of Bali, Indonesia, you will serve as the primary technical liaison for our semiconductor clients, providing expert on-site support, troubleshooting, and sales assistance to ensure seamless operations and long-term partnerships.
This is a unique opportunity to combine your technical expertise with customer-facing sales skills in a fast-paced, innovative environment. You will collaborate with cross-functional teams to deliver tailored solutions, resolve complex technical challenges, and contribute to the growth of our semiconductor division in Southeast Asia.
If you are passionate about cutting-edge technology, thrive in a client-centric role, and want to be part of a global engineering leader, we invite you to apply and help shape the future of semiconductor manufacturing in the region.
Responsibility
- Provide on-site technical support to semiconductor customers in Bali, including installation, calibration, and troubleshooting of precision engineering equipment.
- Act as the primary point of contact for customer inquiries, ensuring timely and effective resolution of technical and operational issues.
- Collaborate with the sales team to identify customer needs, propose tailored solutions, and drive revenue growth through upselling and cross-selling.
- Conduct product demonstrations and training sessions for clients to ensure proper usage and maximize equipment performance.
- Develop and maintain strong customer relationships by providing proactive support and regular follow-ups.
- Gather and analyze customer feedback to improve product design, functionality, and service offerings.
- Prepare and deliver technical reports, presentations, and proposals to stakeholders and clients.
- Stay updated on industry trends, emerging technologies, and competitive products to provide informed recommendations.
Qualifications
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, or a related field.
- Minimum 3 years of experience in technical support, sales engineering, or a similar role within the semiconductor or precision engineering industry.
- Strong understanding of semiconductor manufacturing processes and equipment (e.g., wafer processing, lithography, etching).
- Proven ability to troubleshoot complex technical issues and provide effective solutions under pressure.
- Excellent communication and interpersonal skills, with fluency in English (written and verbal).
- Experience in customer-facing roles, with a track record of building and maintaining client relationships.
- Proficiency in MS Office Suite and CRM software (e.g., Salesforce).
- Willingness to travel frequently within Bali and occasionally to other regions in Indonesia or Southeast Asia.