job description
Join Foundever as a Sales Support Specialist and become part of a dynamic team dedicated to delivering exceptional customer experiences. In this role, you will be the bridge between our clients and their customers, ensuring seamless communication and resolution of inquiries. If you have a passion for sales and customer service, this is your opportunity to grow in a fast-paced BPO environment.
We are mass hiring for this position, offering competitive compensation, career growth, and a supportive work culture. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, we welcome applicants from across Bali.
Apply now and take the next step in your sales career with a global leader in customer experience solutions!
Responsibility
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Handle and resolve customer escalations with empathy and efficiency.
- Provide accurate information about products, services, and promotions.
- Collaborate with sales teams to ensure customer satisfaction and retention.
- Maintain detailed records of customer interactions and transactions.
- Identify upsell and cross-sell opportunities to drive revenue growth.
- Follow company policies and procedures to ensure compliance and quality service.
- Participate in training and development programs to enhance skills.
Qualifications
- Minimum of 6 months of experience in sales, customer service, or a related field.
- Excellent communication skills in English (written and verbal).
- Strong problem-solving and multitasking abilities.
- Proficiency in CRM software and Microsoft Office tools.
- Ability to work in a fast-paced, target-driven environment.
- High school diploma or equivalent; higher education is a plus.
- Willingness to work in shifts, including weekends and holidays.
- Team player with a positive attitude and strong work ethic.