job description
Join EMAPTA as a Sales Support Manager - Account Administration in the vibrant heart of Bali! This hybrid role offers the perfect blend of professional growth and tropical work-life balance, with Day 1 HMO benefits and a day shift schedule.
As a key leader in our sales operations, you will oversee account administration, ensuring billing accuracy, service quality, and revenue integrity. Your expertise will drive efficiency across our sales support functions, fostering seamless collaboration between teams and clients. This is a unique opportunity to contribute to a dynamic, international environment while enjoying the cultural richness of Bali.
If you thrive in a fast-paced setting, have a passion for process optimization, and want to be part of a company that values excellence, this role is for you. Apply now and take the next step in your career with EMAPTA!
Responsibility
- Lead and manage the sales support team to ensure high-quality account administration and client service.
- Oversee billing processes, ensuring accuracy, timeliness, and compliance with company policies.
- Develop and implement strategies to improve operational efficiency and revenue integrity.
- Collaborate with cross-functional teams (Finance, Sales, Customer Service) to resolve account-related issues.
- Monitor and analyze sales support metrics, providing actionable insights for continuous improvement.
- Train, mentor, and coach team members to enhance performance and career development.
- Ensure adherence to SLAs (Service Level Agreements) and maintain high customer satisfaction levels.
- Streamline administrative workflows using CRM and ERP systems to optimize productivity.
Qualifications
- Bachelor’s degree in Business Administration, Finance, or a related field.
- Minimum of 5 years of experience in sales support, account administration, or a similar role.
- Proven leadership skills with at least 2 years in a managerial or supervisory capacity.
- Strong analytical and problem-solving abilities with a data-driven mindset.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Excellent communication and interpersonal skills to liaise with stakeholders at all levels.
- Ability to work in a hybrid setup with reliability and self-motivation.
- Familiarity with billing systems, contract management, and revenue recognition processes is a plus.