job description
Join PT Artha Grafika Mediatama, a dynamic and innovative media advertising company established in 2018, as our Sales Support & Lead Response Officer in the vibrant island of Bali! We specialize in delivering cutting-edge advertising solutions that help brands connect with their audiences effectively. As a key player in our sales team, you will be the bridge between potential clients and our advertising services, ensuring seamless communication, timely responses, and exceptional customer experiences.
In this role, you will thrive in a fast-paced environment where your organizational skills, attention to detail, and passion for sales will drive our success. Bali’s booming digital and tourism industries create a unique opportunity for you to engage with diverse clients, from local businesses to international brands. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll enjoy a flexible and collaborative work culture that values innovation and growth.
If you’re a proactive problem-solver with a knack for building relationships and a desire to grow in the media advertising industry, this is the perfect opportunity to advance your career while enjoying the beauty and culture of Bali. Apply now and become part of a team that’s shaping the future of advertising in Indonesia!
Responsibility
- Respond promptly and professionally to incoming leads via email, phone, and social media, ensuring high conversion rates.
- Coordinate with the sales team to qualify leads, schedule meetings, and follow up on potential client inquiries.
- Maintain accurate and up-to-date records of client interactions, sales activities, and lead status in CRM systems.
- Assist in preparing sales proposals, presentations, and contracts tailored to client needs.
- Collaborate with the marketing team to develop targeted campaigns and promotional materials for lead generation.
- Monitor and analyze lead response metrics to identify trends and opportunities for improvement.
- Provide exceptional customer service by addressing client questions, concerns, and requests in a timely manner.
- Support the sales team in achieving monthly and quarterly targets through efficient lead management and follow-up.
Qualifications
- Minimum of 1-2 years of experience in sales support, lead response, or a related customer-facing role.
- Strong communication skills in English and Bahasa Indonesia, both written and verbal.
- Proficiency in using CRM software (e.g., HubSpot, Salesforce) and Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
- Detail-oriented with a proactive attitude and a passion for sales and customer service.
- Ability to work independently and collaboratively in a team setting.
- Familiarity with media advertising, digital marketing, or related industries is a plus.
- Experience working in Bali or a willingness to relocate to Bali is highly desirable.