job description
Join Trust Recruit as a Sales Support Executive specializing in Industrial Automation and become a key player in driving business growth in Bali’s dynamic market. This role offers a competitive salary package, including transport allowance and performance-based bonuses, in a full-time capacity.
As part of our team, you will collaborate with sales and technical teams to deliver exceptional customer service, manage client inquiries, and support the sales process for cutting-edge automation solutions. Your expertise will help streamline operations and enhance client satisfaction in the rapidly evolving industrial sector.
Based in the vibrant region of Canggu, Badung, this position is ideal for professionals passionate about technology, sales, and customer success. Whether you're assisting with proposals, coordinating logistics, or resolving client concerns, your contributions will directly impact our mission to deliver innovative automation solutions.
Responsibility
- Provide exceptional sales support to clients and internal teams, ensuring timely and accurate responses to inquiries.
- Assist in the preparation of quotes, proposals, and contracts for industrial automation products and services.
- Coordinate with technical teams to ensure seamless order processing, delivery, and post-sales support.
- Maintain and update customer databases and CRM systems with accurate information.
- Monitor sales performance metrics and generate reports for management review.
- Liaise with suppliers and logistics partners to ensure on-time product deliveries.
- Resolve customer complaints and escalate issues to the appropriate departments for resolution.
- Stay updated on industry trends and product innovations in industrial automation to provide informed recommendations.
Qualifications
- A diploma or degree in Business, Engineering, or a related field (preferred but not mandatory).
- Minimum 2 years of experience in sales support, customer service, or a similar role, preferably in the industrial or automation sector.
- Strong communication and interpersonal skills with fluency in English.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM software.
- Ability to multitask, prioritize tasks, and work under pressure in a fast-paced environment.
- Detail-oriented with a problem-solving mindset and a customer-centric approach.
- Familiarity with industrial automation products, PLCs, or SCADA systems is a plus.
- Willingness to work in Canggu, Badung, Bali and adapt to a dynamic team environment.