job description
Join Syspex as a Sales Support Executive in the vibrant heart of Bali! This is your opportunity to play a pivotal role in driving sales excellence by managing customer interactions, processing orders, and ensuring seamless coordination between teams. In this fast-paced and rewarding position, you will be the backbone of our sales operations, delivering exceptional service that strengthens client relationships and boosts business growth.
Based in one of Baliâs most dynamic locationsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungâyouâll thrive in a collaborative environment where your organizational skills and customer-centric approach make a real impact. Whether you're generating quotations, tracking orders, or resolving inquiries, your contributions will directly support our sales teamâs success.
If youâre a detail-oriented professional with a passion for sales support and a knack for problem-solving, we want to hear from you. Syspex offers a competitive salary, career development opportunities, and the chance to work in one of the worldâs most sought-after destinations.
Responsibility
- Manage and respond to customer inquiries promptly and professionally via phone, email, and other communication channels.
- Prepare and issue accurate quotations and proposals tailored to client needs, ensuring alignment with company pricing policies.
- Process and track sales orders from receipt to delivery, coordinating with logistics and warehouse teams to ensure timely fulfillment.
- Maintain and update customer databases and CRM systems with precise and up-to-date information.
- Collaborate with the sales and marketing teams to develop strategies for improving customer satisfaction and retention.
- Resolve customer complaints or issues efficiently, escalating complex cases to the appropriate departments when necessary.
- Generate sales reports and performance metrics to support data-driven decision-making.
- Assist in the preparation of sales presentations, contracts, and other documentation as required.
Qualifications
- Bachelorâs degree in Business Administration, Marketing, or a related field (or equivalent work experience).
- Proven experience in sales support, customer service, or administrative roles, preferably in a sales-driven environment.
- Excellent communication and interpersonal skills, with fluency in English (written and verbal).
- Strong organizational and time-management abilities, with the capacity to handle multiple tasks in a fast-paced setting.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM software (e.g., Salesforce, HubSpot).
- Detail-oriented with a high level of accuracy in data entry and documentation.
- Ability to work independently and collaboratively in a team-oriented environment.
- Prior experience in the tech, IT, or B2B sales industry is a plus.