job description
Join Stilt Studios as a Reservation Sales Agent and become a key player in Bali's vibrant hospitality industry. This role offers a unique opportunity to drive revenue, build lasting guest relationships, and grow your career in a dynamic and supportive environment. With competitive commission structures, comprehensive training, and clear pathways for advancement, this position is perfect for motivated individuals passionate about sales and customer service.
As a Reservation Sales Agent, you will be the first point of contact for potential guests, providing exceptional service and converting inquiries into bookings. Your role will involve understanding guest needs, promoting Stilt Studios' unique offerings, and ensuring a seamless booking experience. This is more than just a sales job—it's a chance to be part of a team that values creativity, professionalism, and a guest-centric approach.
Based in the heart of Bali, you'll enjoy a work environment that blends professionalism with the island's relaxed yet energetic vibe. Whether you're in Canggu, Ubud, or any of our other locations, you'll be part of a team that's dedicated to delivering unforgettable experiences to our guests.
Responsibility
- Handle incoming reservations via phone, email, and online platforms, ensuring prompt and professional responses.
- Provide detailed information about Stilt Studios' accommodations, amenities, and services to potential guests.
- Upsell additional services such as tours, spa treatments, and dining experiences to enhance guest satisfaction and revenue.
- Maintain accurate records of bookings, guest preferences, and special requests in the property management system.
- Collaborate with the sales and marketing teams to develop and implement strategies for increasing occupancy and revenue.
- Resolve guest inquiries and concerns efficiently, ensuring a high level of customer satisfaction.
- Participate in training programs to stay updated on industry trends, sales techniques, and product knowledge.
- Contribute to a positive and collaborative team environment, supporting colleagues to achieve collective goals.
Qualifications
- Proven experience in sales, customer service, or hospitality, with a strong track record of meeting or exceeding targets.
- Excellent communication skills in English, both written and verbal, with the ability to engage and persuade potential guests.
- Proficiency in using property management systems (PMS) and other reservation software.
- Strong organizational skills and attention to detail, ensuring accuracy in all bookings and guest communications.
- Ability to work in a fast-paced environment, managing multiple tasks and prioritizing effectively.
- A customer-centric mindset, with a passion for delivering exceptional service and creating memorable guest experiences.
- Flexibility to work in shifts, including weekends and holidays, as required by the hospitality industry.
- Knowledge of Bali's tourism industry and local attractions is a plus.