job description
Are you a dynamic and customer-focused professional looking to advance your career in sales and customer service? We are seeking a motivated Sales Support & Customer Service Executive to join our team in beautiful Bali. In this role, you will play a pivotal part in ensuring customer satisfaction, supporting sales operations, and driving business growth.
As a Sales Support & Customer Service Executive, you will be the bridge between our sales team and customers, providing exceptional service and support. Your ability to communicate effectively, solve problems, and maintain strong relationships will be key to your success. This is an excellent opportunity to work in a vibrant environment while contributing to the success of a growing company.
If you are passionate about delivering outstanding customer experiences and thrive in a fast-paced setting, we invite you to apply and become part of our dedicated team.
Responsibility
- Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction.
- Assist the sales team with administrative tasks, including order processing, documentation, and follow-ups.
- Maintain accurate records of customer interactions, transactions, and feedback using CRM systems.
- Coordinate with internal departments to ensure timely delivery of products/services and resolve any discrepancies.
- Develop and maintain strong relationships with clients through regular communication and proactive support.
- Prepare reports and presentations on sales performance, customer feedback, and market trends.
- Assist in the preparation of sales proposals, contracts, and other sales-related documents.
- Stay updated on product knowledge and industry trends to provide informed support to customers and the sales team.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in customer service, sales support, or a similar role.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong organizational and time-management skills, with the ability to multitask effectively.
- Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English; additional languages are a plus.
- Strong problem-solving skills and a proactive attitude.