job description
Are you a customer-focused professional with a passion for driving sales growth? Beijing Studio Pte Ltd is looking for a dynamic and motivated Sales Support/Customer Service Executive to join our team in the heart of Singapore. In this role, you will be the backbone of our operations, ensuring that our clients receive top-tier service while assisting our sales department in achieving its targets.
You will be responsible for managing client communications, processing orders, and providing administrative support to ensure seamless daily operations. We are looking for someone who is detail-oriented, comfortable with high-volume communication, and dedicated to delivering an exceptional customer experience. If you are a proactive problem-solver who thrives in a fast-paced environment, we want to hear from you.
Responsibility
- Serve as the primary point of contact for customer inquiries via email, phone, and direct messaging.
- Assist the sales team by managing order processing and documenting client requirements accurately.
- Maintain and update customer databases and CRM systems to ensure high-quality data management.
- Handle post-sales support tasks, including resolving client issues and facilitating communication between departments.
- Prepare sales reports and presentations to support management in tracking performance metrics.
- Participate in team meetings to contribute ideas for improving service quality and sales efficiency.
- Provide prompt follow-ups on leads and manage incoming requests to ensure no opportunity is missed.
Qualifications
- Minimum GCE 'O' Levels, Diploma, or equivalent professional certification.
- Previous experience in Sales Support, Customer Service, or administrative roles is highly preferred.
- Exceptional verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- A proactive mindset with a strong emphasis on reliability and professionalism.
- Ability to work independently as well as collaboratively within a diverse team.