job description
Join our dynamic team as a Sales Support Assistant and play a pivotal role in driving customer satisfaction and business growth. Based in the vibrant heart of Kuta, Bali, you will be the first point of contact for customers reaching out through social media, ensuring timely and professional responses to inquiries. Your ability to nurture leads and convert interest into action will directly contribute to our sales success.
This role is perfect for detail-oriented individuals with a passion for customer service and a knack for building relationships. You’ll work in a fast-paced environment, collaborating with sales and marketing teams to deliver exceptional support and streamline lead management processes. If you thrive in a role that blends communication, problem-solving, and sales acumen, this opportunity is for you.
Enjoy the unique work-life balance Bali offers while advancing your career in a role that values your contributions and fosters professional growth.
Responsibility
- Respond promptly and professionally to customer inquiries via social media platforms (e.g., Instagram, Facebook, WhatsApp).
- Follow up with potential leads to assess their needs, provide product/service information, and guide them through the sales funnel.
- Maintain accurate records of customer interactions, leads, and sales activities in CRM systems.
- Collaborate with the sales team to ensure seamless handoff of qualified leads and support closing processes.
- Monitor social media channels for brand mentions, comments, and messages, and engage proactively to enhance customer experience.
- Prepare and distribute sales reports, tracking key metrics such as response times, conversion rates, and customer feedback.
- Assist in organizing promotional campaigns, webinars, or events to generate new leads and retain existing customers.
- Provide administrative support, including data entry, scheduling, and preparing sales materials.
Qualifications
- Minimum 1-2 years of experience in customer service, sales support, or a related field.
- Excellent written and verbal communication skills in English; proficiency in Indonesian is a plus.
- Strong interpersonal skills with a customer-centric approach and a problem-solving mindset.
- Familiarity with social media platforms and CRM tools (e.g., HubSpot, Salesforce, Zoho).
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Basic understanding of sales processes and lead management techniques.
- Proficiency in Microsoft Office (Excel, Word) and Google Workspace.
- High school diploma or equivalent; a degree in Business, Marketing, or related fields is advantageous.