job description
Join Recruit Express as a Sales Support & Account Manager in the vibrant heart of Bali! This is a unique opportunity to play a pivotal role in managing service contracts, ensuring seamless commercial and billing operations while fostering strong client relationships. Based in Badung, you’ll work in a dynamic environment where your organizational skills and customer-centric approach will drive business success.
In this role, you’ll collaborate with cross-functional teams to deliver exceptional service, resolve client inquiries, and optimize contract terms to maximize satisfaction and retention. Your ability to navigate commercial details and billing processes will be key to maintaining operational efficiency and client trust. Whether you’re negotiating terms, processing invoices, or providing strategic support to the sales team, your contributions will directly impact the company’s growth and reputation.
If you thrive in a fast-paced setting, enjoy problem-solving, and have a passion for building long-term client relationships, this position offers the perfect blend of challenge and reward. Take the next step in your career with a role that values your expertise in contract management, sales support, and account coordination—all while enjoying the unique work-life balance of Bali.
Responsibility
- Manage and oversee service contracts, ensuring accuracy in terms, pricing, and deliverables.
- Handle all commercial and billing matters, including invoice generation, payment tracking, and dispute resolution.
- Serve as the primary point of contact for clients, addressing inquiries and providing timely, professional support.
- Collaborate with the sales team to prepare proposals, negotiate contract terms, and close deals efficiently.
- Monitor contract performance and client satisfaction, proactively identifying opportunities for upselling or renewal.
- Maintain meticulous records of contracts, communications, and financial transactions in CRM systems.
- Resolve billing discrepancies and coordinate with finance teams to ensure accurate and on-time payments.
- Develop and implement process improvements to streamline contract management and enhance client experience.
Qualifications
- Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
- Minimum 3 years of experience in sales support, account management, or contract administration.
- Strong understanding of commercial terms, billing processes, and contract lifecycle management.
- Excellent communication and negotiation skills, with a customer-focused mindset.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Analytical and detail-oriented, with the ability to manage multiple contracts and deadlines simultaneously.
- Fluency in English; additional languages (e.g., Indonesian) are a plus.
- Proven ability to work independently and collaboratively in a fast-paced environment.