job description
Join Sinergi Anugrah as a Sales Project Administrator in the vibrant heart of Bali! This role is perfect for detail-oriented professionals who thrive in dynamic environments, ensuring seamless customer interactions and meticulous follow-ups to drive business success.
As a key member of our team, you will serve as the bridge between our clients and internal departments, ensuring every inquiry is addressed promptly and every project milestone is met with precision. Your organizational skills and customer-centric approach will play a pivotal role in enhancing client satisfaction and fostering long-term relationships.
Based in Canggu, Badung, this position offers the opportunity to work in one of Bali’s most dynamic business hubs, surrounded by a collaborative and innovative work culture. Whether you're coordinating project timelines, managing client communications, or streamlining administrative processes, your contributions will directly impact our company’s growth and reputation.
If you are passionate about delivering exceptional service and have a knack for multitasking in fast-paced settings, we invite you to apply and become part of our mission to excellence.
Responsibility
- Manage and respond to customer inquiries via phone, email, and in-person interactions with professionalism and efficiency.
- Coordinate and track project timelines, ensuring all deadlines and deliverables are met on schedule.
- Maintain accurate and up-to-date records of customer interactions, transactions, and follow-up actions in CRM systems.
- Collaborate with sales, marketing, and operations teams to ensure seamless project execution and client satisfaction.
- Prepare and distribute project reports, presentations, and documentation to stakeholders as required.
- Identify opportunities for process improvements to enhance administrative efficiency and customer experience.
- Assist in resolving customer complaints or issues, escalating to management when necessary.
- Monitor and follow up on pending customer requests or orders to ensure timely resolution.
Qualifications
- Minimum of 1-2 years of experience in administrative, sales support, or customer service roles.
- Excellent written and verbal communication skills in English and Indonesian.
- Strong organizational and time-management skills with the ability to prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Detail-oriented with a high degree of accuracy in data entry and documentation.
- Ability to work independently and collaboratively in a team-oriented environment.
- Customer-focused mindset with a proactive approach to problem-solving.
- Familiarity with project management tools (e.g., Trello, Asana) is a plus.