job description
Join Swizzlefood Industries, a dynamic and rapidly expanding leader in the artisanal cake manufacturing sector. We are dedicated to crafting the tastiest, healthiest, and highest-quality cakes for discerning customers across Southeast Asia. As we scale our production, we’re seeking a detail-oriented Sales Administration Assistant to support our growing sales operations in Bali.
This role is perfect for an organized, proactive professional who thrives in a fast-paced environment. You’ll play a key role in ensuring smooth sales processes, maintaining customer relationships, and contributing to our mission of delivering exceptional baked goods with unmatched service.
Based in the vibrant heart of Kuta, Badung, you’ll enjoy a collaborative workplace, opportunities for growth, and the satisfaction of being part of a company that values innovation, quality, and teamwork.
Responsibility
- Process and manage sales orders, invoices, and customer inquiries with accuracy and efficiency.
- Maintain and update sales records, databases, and CRM systems to ensure real-time tracking of orders and client interactions.
- Coordinate with production, logistics, and finance teams to ensure timely order fulfillment and delivery.
- Prepare sales reports, forecasts, and performance analytics to support decision-making.
- Assist in developing and implementing sales strategies to expand market reach and customer base.
- Handle customer complaints and resolutions professionally, ensuring high satisfaction levels.
- Organize and schedule sales meetings, appointments, and follow-ups with clients and distributors.
- Monitor inventory levels and liaise with procurement to prevent stockouts or overstocking.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
- Minimum 1-2 years of experience in sales administration, customer service, or office support roles.
- Proficient in Microsoft Office (Excel, Word) and familiar with CRM software (e.g., Salesforce, HubSpot).
- Strong organizational, multitasking, and time-management skills with a keen eye for detail.
- Excellent written and verbal communication skills in English; knowledge of Indonesian is a plus.
- Ability to work independently and collaboratively in a fast-paced, target-driven environment.
- Basic understanding of sales processes, order management, and inventory control.
- Customer-focused mindset with a problem-solving attitude.