job description
Join a dynamic retail team in Bali’s most vibrant locations as a Sales & Product Guide (SPG). In this customer-facing role, you will be the bridge between premium products and discerning clients, ensuring a seamless and personalized shopping experience. Your expertise in product knowledge and consultative selling will drive customer satisfaction and brand loyalty in a fast-paced, luxury retail environment.
Based in Bali’s top tourist and expat hubs—including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung—you’ll have the opportunity to engage with a diverse, international clientele while contributing to the success of high-end retail operations. This role is perfect for individuals with a passion for sales, exceptional interpersonal skills, and a keen eye for detail.
Enjoy a competitive salary, a collaborative work culture, and the chance to grow within the retail industry. If you thrive in a customer-centric environment and take pride in delivering outstanding service, we’d love to hear from you.
Responsibility
- Provide personalized product recommendations to customers based on their needs and preferences.
- Demonstrate in-depth knowledge of product features, benefits, and promotions to enhance the shopping experience.
- Assist customers in locating products, answering inquiries, and resolving concerns with professionalism.
- Achieve and exceed individual and team sales targets through proactive engagement and upselling techniques.
- Maintain a well-organized and visually appealing retail space, including stock replenishment and merchandising.
- Process transactions accurately using POS systems and handle cash/card payments with integrity.
- Collaborate with team members to ensure a seamless customer journey from entry to checkout.
- Stay updated on new product launches, industry trends, and competitor offerings.
Qualifications
- Proven experience in retail sales, customer service, or a similar role (preferably in luxury or high-end products).
- Excellent communication and interpersonal skills in English (additional languages are a plus).
- Strong product knowledge and the ability to quickly learn new offerings.
- Passion for delivering exceptional customer service with a friendly and approachable demeanor.
- Goal-oriented mindset with a track record of meeting or exceeding sales targets.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Well-groomed, professional appearance, and adherence to brand standards.
- Basic computer literacy and familiarity with POS systems.