job description
Join WIKA Instrumentation as a Sales Operations Coordinator in the vibrant heart of Bali! This is a unique opportunity to play a pivotal role in streamlining sales processes, enhancing customer satisfaction, and driving operational excellence in a dynamic, fast-paced environment.
As a Sales Operations Coordinator, you will be the backbone of our sales team, ensuring seamless coordination between customers, sales representatives, and internal departments. Your organizational skills and attention to detail will directly contribute to the efficiency and success of our sales operations. Based in one of Baliâs most sought-after locationsâwhether itâs the creative hub of Canggu, the cultural center of Ubud, or the bustling business districts of Denpasar and Badungâyouâll enjoy a work-life balance like no other.
If you thrive in a collaborative setting, have a passion for process improvement, and are eager to support a high-performing sales team, we want to hear from you. This role offers the chance to grow professionally while living in one of the worldâs most beautiful and inspiring destinations.
Responsibility
- Manage and process customer orders, ensuring accuracy and timely delivery.
- Coordinate with sales, logistics, and finance teams to streamline order fulfillment and invoicing.
- Handle customer inquiries and requests, providing exceptional service and resolving issues promptly.
- Track sales performance metrics and generate reports to support data-driven decision-making.
- Maintain and update CRM systems with accurate customer and sales data.
- Assist in the preparation of sales contracts, proposals, and other documentation.
- Monitor inventory levels and liaise with supply chain teams to prevent stockouts or delays.
- Identify opportunities to improve sales processes and implement best practices.
Qualifications
- Bachelorâs degree in Business Administration, Sales, Marketing, or a related field.
- Minimum of 2 years of experience in sales operations, customer service, or a similar administrative role.
- Strong organizational and time-management skills, with the ability to multitask in a fast-paced environment.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proficiency in Microsoft Office Suite (Excel, Word) and CRM software (e.g., Salesforce, HubSpot).
- Attention to detail and a problem-solving mindset.
- Ability to work independently and collaboratively in a team.
- Fluency in English; additional language skills (e.g., Indonesian) are a plus.