job description
Are you a detail-oriented professional with a passion for streamlining sales processes? WT Microelectronics Singapore Pte Ltd is seeking a highly organized Sales Operations Coordinator to join our team in Bayan Lepas, Penang. In this role, you will be the backbone of our sales support operations, ensuring that our end-to-end order management cycle runs seamlessly.
You will play a critical role in handling large-volume orders, liaising between internal departments, and maintaining high levels of customer satisfaction through efficient service delivery. We are looking for an individual who thrives in a fast-paced environment and possesses the ability to manage complex data with precision. If you are a problem-solver who enjoys improving operational workflows and supporting sales growth, we want to hear from you.
Responsibility
- Manage the end-to-end sales order processing cycle, from initial inquiry to final delivery.
- Handle high-volume order entry into the ERP system with high accuracy and attention to detail.
- Coordinate with logistics, warehouse, and finance teams to ensure timely order fulfillment.
- Proactively communicate order status updates to clients and internal sales representatives.
- Monitor and manage inventory availability to prevent order backlogs.
- Resolve order discrepancies, returns, and shipping issues in a professional and timely manner.
- Prepare weekly and monthly sales reports to assist management in tracking performance metrics.
Qualifications
- Minimum Diploma or Bachelor’s degree in Business Administration, Supply Chain, or a related field.
- At least 2-3 years of experience in sales operations, order management, or a similar administrative role.
- Proficiency in ERP software (e.g., SAP, Oracle) and Microsoft Office Suite, particularly Excel.
- Strong organizational skills and the ability to multitask in a high-pressure, fast-paced environment.
- Excellent communication skills, both written and verbal, in English and local languages.
- Proven ability to manage large datasets and maintain strict data integrity.
- Self-motivated professional with a customer-centric mindset.