job description
Join Coway, a global leader in innovative home solutions, as a Sales Operations & Agent Manager in the vibrant and dynamic region of Bali, Indonesia. In this pivotal role, you will drive the success of our freelance sales team by overseeing recruitment, training, and performance management to ensure exceptional results and customer satisfaction.
Based in one of Bali’s most sought-after locations—whether it’s the creative hub of Canggu, the cultural heart of Ubud, or the bustling business centers of Denpasar or Kuta—you will play a key role in expanding our market presence and fostering a high-performing sales ecosystem. Your leadership will empower agents to thrive while aligning with Coway’s mission of delivering premium products and services.
This is a unique opportunity to combine strategic sales operations with hands-on team management in a fast-paced, rewarding environment. If you are a results-driven professional with a passion for mentoring and optimizing sales processes, we invite you to apply and be part of our growth story in Bali.
Responsibility
- Lead the recruitment, onboarding, and training of freelance sales agents to build a high-performing team.
- Develop and implement sales strategies, targets, and KPIs to drive agent productivity and revenue growth.
- Monitor and analyze agent performance metrics, providing coaching and feedback to improve results.
- Collaborate with cross-functional teams to ensure seamless sales operations, inventory management, and customer support.
- Design and deliver training programs to enhance agents’ product knowledge, sales techniques, and customer service skills.
- Manage incentive programs and commission structures to motivate and retain top-performing agents.
- Resolve escalated customer or agent issues, ensuring high satisfaction and conflict resolution.
- Stay updated on market trends and competitive landscape to identify opportunities for improvement.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
- Minimum 3-5 years of experience in sales management, team leadership, or operations, preferably in the direct sales or freelance agent model.
- Proven track record of meeting and exceeding sales targets through effective team management.
- Strong communication, negotiation, and interpersonal skills to engage with agents and stakeholders.
- Experience in training, coaching, and performance evaluation of sales teams.
- Proficiency in CRM tools, sales analytics, and reporting (e.g., Salesforce, HubSpot, Excel).
- Ability to work in a fast-paced, dynamic environment with a results-oriented mindset.
- Fluency in English; knowledge of Bahasa Indonesia is a plus.