job description
Are you a dynamic hospitality professional with a passion for driving growth? Mercure Kota Kinabalu City Centre is seeking a results-oriented Sales Manager to join our high-performing team. In this pivotal role, you will be the driving force behind our hotel’s commercial success, executing strategic sales initiatives to maximize revenue and strengthen our market presence in Sabah.
As our Sales Manager, you will play a critical role in developing and maintaining key client relationships, identifying new business opportunities, and ensuring our sales activities align with our annual marketing objectives. We are looking for a proactive leader who thrives in a fast-paced hotel environment and is dedicated to delivering exceptional service and achieving ambitious financial targets.
Responsibility
- Develop and execute comprehensive sales strategies to achieve the hotel's annual budget and revenue targets.
- Identify and pursue new business leads across corporate, government, and leisure segments.
- Manage and nurture existing client accounts to ensure long-term partnerships and repeat business.
- Collaborate with the Marketing team to implement effective promotional campaigns and packages.
- Conduct regular sales calls, site inspections, and presentations to prospective clients.
- Monitor competitor activity and market trends to ensure our offerings remain competitive.
- Prepare regular sales reports and forecasts for senior management to track performance against KPIs.
Qualifications
- Diploma or Degree in Hospitality Management, Business Administration, or a related field.
- Minimum 2-3 years of proven experience in hotel sales or a similar commercial role.
- Strong knowledge of the local Sabah hospitality market and business landscape.
- Exceptional negotiation, communication, and interpersonal skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently as well as collaboratively within a diverse team.
- Fluent in English and Bahasa Malaysia; proficiency in Mandarin is considered a strong advantage.
- High level of integrity, initiative, and goal-oriented mindset.