job description
Join TTEC, a global leader in customer experience solutions, and unlock your potential in a dynamic and rewarding environment. As a Sales Customer Service Representative based in beautiful Bali, you will be at the forefront of delivering exceptional service while driving sales growth. This role offers a unique opportunity to work in a vibrant, multicultural setting, where your skills and passion for customer engagement will be valued and nurtured.
At TTEC, we believe in empowering our employees with the tools, training, and support they need to succeed. You will work in a collaborative team environment, handling inbound and outbound customer interactions, resolving inquiries, and identifying sales opportunities. Whether you're assisting customers with product information, processing orders, or providing solutions, your role will be pivotal in enhancing customer satisfaction and loyalty.
Bali’s serene and inspiring atmosphere provides the perfect backdrop for a fulfilling career. Enjoy a healthy work-life balance, competitive compensation, and opportunities for career advancement. If you are a motivated individual with a knack for sales and a passion for service, we invite you to apply and grow with us at TTEC.
Responsibility
- Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy.
- Provide accurate information about products and services, addressing customer inquiries and concerns.
- Identify and capitalize on sales opportunities, upselling and cross-selling products to meet customer needs.
- Resolve customer complaints and issues efficiently, ensuring a positive experience and long-term satisfaction.
- Maintain detailed records of customer interactions, transactions, and feedback in the company’s CRM system.
- Collaborate with team members and other departments to improve customer service processes and outcomes.
- Achieve and exceed individual and team sales targets while maintaining high service quality standards.
- Stay updated on product knowledge, promotions, and company policies to provide informed and relevant assistance.
Qualifications
- High school diploma or equivalent; additional education or certification in sales or customer service is a plus.
- Proven experience in customer service, sales, or a related field, with a track record of meeting or exceeding targets.
- Excellent communication skills in English, both verbal and written, with the ability to engage customers effectively.
- Strong problem-solving abilities and a customer-centric approach to handling inquiries and complaints.
- Proficiency in using CRM software, Microsoft Office, and other relevant tools.
- Ability to work in a fast-paced environment, managing multiple tasks while maintaining attention to detail.
- Positive attitude, resilience, and a passion for delivering outstanding customer experiences.
- Willingness to work in shifts, including weekends and holidays, as required.