job description
Join Nityo Infotech as a Customer Service & Telesales Representative in our dynamic team based in Bali, Indonesia. This is a direct-hire opportunity with 50+ openings for motivated professionals eager to excel in a fast-paced, customer-centric environment.
As a key member of our team, you will engage with clients, provide exceptional service, and drive sales through effective communication. This role offers a competitive salary, career growth, and the chance to work with a global leader in IT and customer service solutions.
If you are passionate about delivering outstanding customer experiences and thrive in a target-driven environment, we want to hear from you! Apply now by sending your updated CV to [email protected].
Responsibility
- Handle inbound and outbound calls to provide exceptional customer service and support.
- Identify customer needs and offer tailored solutions to enhance satisfaction.
- Achieve sales targets by promoting products/services through effective telesales techniques.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Resolve customer complaints and escalate issues as needed to ensure timely resolution.
- Collaborate with team members to improve processes and exceed performance metrics.
- Stay updated on product knowledge and industry trends to provide informed recommendations.
- Adhere to company policies, compliance standards, and quality assurance guidelines.
Qualifications
- Minimum of 1-2 years of experience in customer service, telesales, or call center roles.
- Excellent English communication skills (verbal and written) with a neutral accent.
- Proven track record of meeting or exceeding sales targets and KPIs.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software, Microsoft Office, and call center tools.
- Ability to work in shifting schedules, including weekends and holidays, if required.
- High school diploma or equivalent; college degree is a plus.
- Self-motivated, resilient, and able to work under pressure in a fast-paced environment.