job description
Join Infomedia Nusantara as a Sales & Customer Relations Specialist in our dynamic GraPARI Sibolga team. This role is perfect for a motivated professional eager to drive sales growth, resolve customer inquiries, and collaborate with cross-functional teams to enhance product performance.
Based in the vibrant region of Denpasar, Bali, you will play a pivotal role in ensuring seamless coordination between sales, customer service, and regional teams. Your expertise will help maintain high customer satisfaction while addressing product-related challenges efficiently.
This is a contract-based opportunity offering competitive compensation, professional growth, and the chance to work with a leading company in Indonesia’s digital and media landscape.
Responsibility
- Coordinate with Team Leaders, SAR Supervisors, and Regional Teams to address product and sales issues promptly.
- Monitor and analyze sales performance metrics to identify areas for improvement.
- Provide exceptional customer support, resolving inquiries and complaints with professionalism.
- Collaborate with marketing and product teams to align sales strategies with customer needs.
- Prepare and present regular reports on sales activities, challenges, and solutions.
- Conduct market research to stay updated on industry trends and competitor activities.
- Assist in training and onboarding new team members to ensure consistency in service delivery.
- Maintain accurate records of customer interactions and sales transactions.
Qualifications
- Minimum 2 years of experience in sales, customer service, or a related field.
- Strong communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Proven ability to work in a fast-paced, team-oriented environment.
- Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Analytical mindset with problem-solving capabilities.
- High attention to detail and organizational skills.
- Willingness to travel or relocate to Denpasar, Bali, if required.
- Bachelor’s degree in Business, Marketing, or a related field is a plus.