job description
Join Infomedia Nusantara as a Sales & Customer Relations Specialist in the vibrant heart of Bali! This is a unique opportunity to drive sales growth, enhance customer satisfaction, and collaborate with a dynamic team in one of Indonesia’s most thriving business hubs.
In this role, you will work closely with Team Leaders, Regional Coordinators, and cross-functional teams to address product and sales challenges, ensuring seamless operations and exceptional service delivery. Your ability to build strong client relationships and resolve issues efficiently will be key to your success.
Based in Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a dynamic work environment with opportunities for professional growth and impact. Whether you're a seasoned sales professional or an ambitious individual looking to advance your career, this role offers the perfect blend of challenge and reward.
Responsibility
- Coordinate with Team Leaders, SAR/CCO Supervisors, and Regional Teams to resolve product and sales-related issues.
- Develop and maintain strong relationships with clients to ensure high satisfaction and retention rates.
- Monitor sales performance and provide regular reports to management with actionable insights.
- Identify upsell and cross-sell opportunities to maximize revenue growth.
- Handle customer inquiries, complaints, and feedback professionally and promptly.
- Collaborate with marketing teams to align sales strategies with promotional campaigns.
- Conduct market research to stay updated on industry trends and competitive offerings.
- Participate in team meetings and training sessions to enhance product knowledge and sales techniques.
Qualifications
- Minimum 2 years of experience in sales, customer service, or a related field.
- Proven track record of meeting or exceeding sales targets.
- Excellent communication and interpersonal skills in both English and Indonesian.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to travel within Bali as required.
- Bachelor’s degree in Business, Marketing, or a related field is a plus.