job description
Join WEHA Transportations Indonesia as a Sales Counter Representative in beautiful Bali! We are seeking a customer-focused and dynamic individual to join our team in Denpasar Selatan. This role offers a fantastic opportunity to work in a comfortable environment while providing excellent service to our clients.
As a Sales Counter Representative, you will be the first point of contact for our customers, assisting them with inquiries, bookings, and ensuring a seamless experience. You will play a crucial role in driving sales and maintaining our reputation for outstanding customer service.
WEHA Transportations Indonesia is committed to the well-being of our employees. We provide comprehensive benefits, including BPJS Kesehatan and BPJS Ketenagakerjaan, ensuring your health and employment security. Our modern and comfortable work environment fosters productivity and job satisfaction.
If you are passionate about sales, enjoy interacting with people, and thrive in a fast-paced setting, we invite you to apply and become part of our growing team in Bali!
Responsibility
- Greet and assist customers at the sales counter, providing information about our transportation services.
- Process bookings, payments, and issue tickets or receipts accurately and efficiently.
- Handle customer inquiries and resolve complaints in a professional and timely manner.
- Promote additional services and upsell opportunities to enhance customer experience and increase sales.
- Maintain accurate records of transactions, customer interactions, and sales data.
- Collaborate with the operations team to ensure smooth service delivery and customer satisfaction.
- Keep the sales counter area clean, organized, and presentable at all times.
- Stay updated on company policies, promotions, and service offerings to provide accurate information to customers.
Qualifications
- High school diploma or equivalent; additional education in business or hospitality is a plus.
- Proven experience in a customer service or sales role, preferably in the transportation or hospitality industry.
- Excellent communication and interpersonal skills, with fluency in both English and Bahasa Indonesia.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using computer systems and POS software for sales transactions.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Friendly, approachable, and professional demeanor.
- Willingness to work flexible hours, including weekends and holidays, as needed.