job description
Join Hilton and become part of a world-class team at the prestigious Waldorf Astoria Kuala Lumpur! As a Sales Coordinator (Pre-Opening), you’ll play a pivotal role in shaping the guest experience from the very beginning. This is your chance to contribute to the launch of a luxury icon while delivering exceptional service that brightens every guest’s day.
In this dynamic role, you’ll collaborate with a passionate team to drive sales strategies, manage client relationships, and ensure seamless coordination for high-profile events and stays. Your organizational skills and attention to detail will help create unforgettable moments for discerning travelers, while your proactive approach will support the hotel’s pre-opening success.
At Hilton, we believe in hospitality from the heart. If you thrive in a fast-paced, luxury environment and are eager to grow with a global leader in hospitality, this is your opportunity to shine. Apply today and take the first step toward a rewarding career with endless possibilities!
Responsibility
- Assist the Sales & Marketing team in developing and executing pre-opening sales strategies to attract luxury clientele.
- Coordinate and manage client inquiries, proposals, and contracts for group bookings, events, and corporate accounts.
- Liaise with internal departments (e.g., F&B, Rooms Division) to ensure seamless delivery of guest experiences.
- Maintain accurate sales records, forecasts, and reports using Hilton’s proprietary systems (e.g., Delphi, Opera).
- Conduct market research to identify trends, competitors, and opportunities for revenue growth.
- Organize and participate in familiarization trips, site inspections, and client meetings.
- Support the planning and execution of pre-opening events, launches, and promotional campaigns.
- Uphold Waldorf Astoria’s brand standards and Hilton’s values in all guest and team interactions.
Qualifications
- Bachelor’s degree in Hospitality Management, Business, Marketing, or a related field.
- Minimum 1-2 years of experience in sales, hospitality, or customer service, preferably in a luxury hotel or pre-opening environment.
- Exceptional communication, negotiation, and interpersonal skills.
- Proficiency in Microsoft Office (Excel, PowerPoint) and CRM/sales management tools.
- Strong organizational skills with the ability to multitask and meet deadlines in a high-pressure setting.
- Fluency in English (written and spoken); additional languages (e.g., Mandarin, Malay) are a plus.
- Passion for luxury hospitality and a guest-first mindset.
- Flexibility to work evenings, weekends, or holidays as required.