job description
Join a dynamic hospitality team in the heart of Bali as a Front Office & Reservations Associate. This role offers the perfect opportunity to combine your passion for customer service with the vibrant energy of one of the world’s most sought-after tourist destinations.
As the first point of contact for guests, you will create lasting impressions by delivering exceptional, personalized service. Your responsibilities will include managing reservations, coordinating check-ins/outs, and ensuring seamless guest experiences from arrival to departure. Whether assisting with travel arrangements, resolving inquiries, or collaborating with other departments, your role is pivotal in maintaining the high standards of our establishment.
Bali’s thriving tourism industry offers unparalleled growth opportunities for hospitality professionals. If you thrive in a fast-paced environment, enjoy interacting with diverse cultures, and take pride in delivering five-star service, this is your chance to build a rewarding career in paradise.
Responsibility
- Greet and welcome guests with a warm, professional demeanor, ensuring a positive first impression.
- Manage and process reservations via phone, email, and online platforms with accuracy and efficiency.
- Coordinate check-in and check-out procedures, including room assignments, key distribution, and payment processing.
- Handle guest inquiries, complaints, and special requests promptly and resolve issues to their satisfaction.
- Maintain up-to-date knowledge of room availability, rates, and promotions to provide accurate information.
- Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met seamlessly.
- Prepare and present guest folios, process payments, and manage billing discrepancies.
- Uphold confidentiality of guest information and adhere to data protection policies.
Qualifications
- Minimum 1-2 years of experience in front office, reservations, or customer service within the hospitality industry.
- Excellent command of English (written and verbal); additional languages (e.g., Indonesian, Mandarin) are a plus.
- Strong interpersonal and communication skills with a guest-centric approach.
- Proficiency in PMS (Property Management Systems) and basic Microsoft Office tools.
- Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
- High attention to detail and problem-solving skills.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Diploma or degree in Hospitality Management, Tourism, or related field is advantageous.