job description
Are you a dynamic sales leader with a passion for coaching and driving high-performance teams? Qualfon is seeking an experienced Sales Coach to mentor and elevate our outbound sales agents in a fast-paced BPO environment. This role is perfect for someone with a proven track record in B2B/B2C sales who thrives on developing talent and achieving exceptional results.
As a Sales Coach, you will play a pivotal role in shaping the success of our sales team by providing hands-on training, performance feedback, and strategic guidance. You’ll work closely with agents to refine their sales techniques, overcome objections, and exceed targets. If you’re a motivational leader with a knack for turning potential into performance, we want you on our team!
This is a full-time position based in Bali, with the opportunity to start immediately. Join us and make a real impact in a collaborative, growth-oriented environment.
Responsibility
- Lead, mentor, and coach a team of outbound sales agents to achieve and exceed KPIs.
- Conduct regular training sessions to enhance sales techniques, product knowledge, and customer engagement skills.
- Monitor and analyze team performance metrics, providing actionable feedback for improvement.
- Develop and implement sales strategies to optimize conversion rates and revenue growth.
- Collaborate with management to identify training needs and create tailored development plans.
- Foster a high-energy, motivational work environment that drives team success.
- Handle escalated customer concerns and provide solutions to ensure client satisfaction.
- Stay updated on industry trends and best practices to continuously improve coaching methods.
Qualifications
- Minimum of 3 years of experience in B2B/B2C outbound sales, preferably in a BPO or call center setting.
- Proven track record of coaching and developing high-performing sales teams.
- Strong understanding of sales methodologies, objection handling, and closing techniques.
- Excellent communication, leadership, and interpersonal skills.
- Ability to analyze performance data and provide data-driven feedback.
- Highly motivated, results-oriented, and adaptable to fast-changing environments.
- Proficiency in CRM tools and sales performance tracking software is a plus.
- Immediate availability to start is preferred.