job description
Join Infomedia Nusantara as a Sales and Customer Relations Officer (SAR) and become a key player in driving customer satisfaction and sales excellence in our GraPARI Yogyakarta team. This role offers a dynamic opportunity to engage with customers, resolve inquiries, and contribute to the growth of our sales operations in Bali's vibrant regions, including Canggu, Ubud, Denpasar, and more.
As a SAR, you will collaborate closely with Team Leaders, Coordinators, and Regional Teams to address product and sales challenges, ensuring seamless customer experiences. Your role will involve proactive communication, problem-solving, and sales support to enhance customer loyalty and business performance.
This contract position is ideal for individuals passionate about sales, customer service, and teamwork. If you thrive in a fast-paced environment and are eager to make an impact, we invite you to apply and grow with us!
Responsibility
- Coordinate with Team Leaders, SAR Coordinators, and Regional Teams to resolve product and sales-related issues.
- Provide exceptional customer service by addressing inquiries, complaints, and feedback promptly.
- Assist in sales activities, including product promotions, customer follow-ups, and sales reporting.
- Maintain accurate records of customer interactions and sales transactions.
- Collaborate with cross-functional teams to improve customer satisfaction and sales performance.
- Participate in training sessions to enhance product knowledge and sales techniques.
- Support the implementation of sales strategies and initiatives in assigned regions.
- Ensure compliance with company policies and procedures in all customer interactions.
Qualifications
- Minimum of 1 year of experience in sales, customer service, or a related field.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Ability to work effectively in a team and independently in a fast-paced environment.
- Proficiency in using CRM software and Microsoft Office tools.
- Problem-solving skills and the ability to handle customer complaints professionally.
- Willingness to travel within Bali and work flexible hours as needed.
- Basic understanding of sales techniques and customer relationship management.
- High school diploma or equivalent; a bachelor's degree is a plus.