job description
Join Prime@Technology Specialists, Inc. as a Sales and Administrative Clerk with a focus on online platform management. In this dynamic role, you will serve as the first point of contact for customers, providing exceptional support for product inquiries, order processing, and issue resolution across digital channels.
Based in the vibrant hub of Canggu, Bali, you’ll work in a fast-paced, customer-centric environment, leveraging your organizational and communication skills to enhance the online shopping experience. This position is ideal for detail-oriented professionals who thrive in administrative roles with a strong emphasis on digital engagement.
As part of a forward-thinking company, you’ll contribute to streamlining operations, maintaining accurate records, and ensuring seamless interactions between customers and the business. If you’re passionate about delivering top-tier service and have experience with online platforms, we’d love to hear from you!
Responsibility
- Manage customer inquiries, orders, and concerns via email, chat, and social media platforms.
- Process and track online orders, ensuring accuracy and timely fulfillment.
- Maintain and update customer databases and sales records with meticulous attention to detail.
- Collaborate with the sales and logistics teams to resolve customer issues efficiently.
- Prepare and distribute reports on sales performance, customer feedback, and platform analytics.
- Monitor inventory levels and coordinate with suppliers to prevent stockouts.
- Assist in developing and implementing strategies to improve customer satisfaction and retention.
- Handle administrative tasks such as filing, data entry, and document preparation.
Qualifications
- Proven experience in customer service, sales, or administrative roles, preferably in an online or e-commerce environment.
- Strong written and verbal communication skills in English.
- Proficiency in using online platforms, CRM systems, and Microsoft Office/Google Workspace.
- Excellent organizational and multitasking abilities with a keen eye for detail.
- Ability to work independently and as part of a team in a fast-paced setting.
- Basic knowledge of inventory management and order processing is a plus.
- High school diploma or equivalent; a degree in Business Administration, Marketing, or related fields is advantageous.
- Familiarity with SEO, digital marketing, or e-commerce tools is a bonus.