job description
Join Infomedia Nusantara as a Sales Advocacy Representative (SAR) - Solo and become a key player in driving customer satisfaction and sales growth in Bali's dynamic market. In this role, you will act as a bridge between our customers and our sales team, ensuring seamless service delivery and fostering long-term relationships. This is a unique opportunity to work in a fast-paced environment where your advocacy skills will directly impact business success.
As a SAR, you will be responsible for understanding customer needs, providing tailored solutions, and ensuring that every interaction reflects our commitment to excellence. Whether you're assisting with sales inquiries or coordinating additional support, your role is pivotal in maintaining our reputation as a customer-centric organization. If you are passionate about sales, customer service, and making a tangible difference, this contract position in Bali is the perfect fit for you.
Responsibility
- Act as the primary point of contact for customers, addressing their inquiries and providing solutions to meet their needs.
- Advocate for customers by ensuring their concerns are heard and resolved in a timely manner.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling.
- Provide exceptional service during peak periods, ensuring customers receive consistent support.
- Maintain accurate records of customer interactions and follow up as necessary.
- Assist in resolving customer issues that fall outside the scope of standard sales processes.
- Participate in training sessions to stay updated on product knowledge and sales techniques.
- Contribute to team goals by meeting or exceeding individual performance targets.
Qualifications
- Proven experience in sales, customer service, or a related field.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and a customer-focused mindset.
- Familiarity with CRM software or sales tools is a plus.
- High school diploma or equivalent; higher education is an advantage.
- Fluency in English and Bahasa Indonesia.
- Willingness to work on a contract basis with potential for extension.