job description
Join Infomedia Nusantara as a Sales Advocacy Representative (SAR) in the vibrant region of Badung, Bali! This is a unique opportunity to bridge the gap between sales and customer service, ensuring seamless experiences for clients at our GraPARI centers. As an SAR, you will play a pivotal role in maintaining customer satisfaction during peak periods while driving sales growth through exceptional advocacy.
In this dynamic position, you will engage with customers, address their needs, and provide tailored solutions—even beyond traditional sales support. Your ability to build trust and deliver results will directly impact our brand’s reputation and business success in one of Indonesia’s most competitive markets.
If you are a proactive, customer-focused professional with a passion for sales and service excellence, we invite you to apply and become part of a team that values innovation, collaboration, and impact.
Responsibility
- Serve as the primary point of contact for customers at GraPARI centers, ensuring a seamless transition between sales and support.
- Advocate for customer needs by providing personalized solutions, including sales assistance and post-sale support.
- Handle peak-period customer inquiries efficiently, maintaining high service standards under pressure.
- Collaborate with cross-functional teams to resolve complex customer issues and escalate concerns when necessary.
- Identify upsell and cross-sell opportunities while prioritizing customer satisfaction and long-term relationships.
- Document customer interactions, feedback, and sales activities in CRM systems for continuous improvement.
- Participate in training programs to stay updated on product knowledge, sales techniques, and customer service best practices.
- Represent Infomedia Nusantara professionally in all customer interactions, embodying the company’s values and mission.
Qualifications
- Minimum 1-2 years of experience in sales, customer service, or a related field, preferably in a retail or telecom environment.
- Strong communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Proven ability to handle high-pressure situations and manage multiple tasks simultaneously.
- Customer-centric mindset with a track record of building trust and delivering exceptional service.
- Basic understanding of CRM tools and sales processes; familiarity with telecom products is a plus.
- High school diploma or equivalent; a bachelor’s degree in Business, Marketing, or a related field is advantageous.
- Willingness to work flexible hours, including weekends and peak periods, as required by business needs.
- Residence in or willingness to relocate to Badung, Bali, with valid work authorization in Indonesia.