job description
Join Cognizant, a global leader in innovative solutions, as a Sales & Advertiser Support Specialist in beautiful Bali. This role offers a unique opportunity to work in a dynamic environment, supporting clients across diverse industries while enjoying the vibrant culture and lifestyle of Bali.
As a Sales & Advertiser Support Specialist, you will be the bridge between our clients and our cutting-edge solutions, ensuring seamless communication and exceptional service. Your role will involve managing client relationships, providing expert support, and driving sales initiatives to meet business objectives.
Cognizant is committed to fostering a collaborative and inclusive workplace where creativity and innovation thrive. If you are passionate about sales, customer support, and making a tangible impact, this is the perfect role for you.
Responsibility
- Provide exceptional support to advertisers and clients, ensuring their needs are met promptly and professionally.
- Manage client accounts, including onboarding, troubleshooting, and ongoing relationship management.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling.
- Develop and maintain strong relationships with key stakeholders to drive customer satisfaction and retention.
- Analyze client data to provide insights and recommendations for improving campaign performance.
- Coordinate with internal teams to ensure timely delivery of services and solutions.
- Stay updated on industry trends and best practices to provide informed support and advice.
- Prepare and present reports on client interactions, sales performance, and market trends.
Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in sales, customer support, or account management.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with digital advertising platforms and tools is a plus.
- Fluency in English; additional languages are an advantage.