job description
Join NIK LAH SDN BHD as a Sales Administrator in the vibrant heart of Denpasar, Bali! This is your opportunity to drive sales growth, nurture client relationships, and oversee project delivery from inception to completion. In this pivotal role, you will be the bridge between our sales team and customers, ensuring seamless communication, efficient order processing, and exceptional service that fosters long-term loyalty.
Bali’s thriving business landscape offers a unique environment where your administrative expertise and sales acumen can flourish. Whether you're coordinating with clients, managing sales documentation, or analyzing performance metrics, your contributions will directly impact our company’s success in this competitive market.
We are looking for a detail-oriented, proactive professional who thrives in a fast-paced setting. If you have a passion for sales support, a knack for organization, and a commitment to excellence, this role is tailored for you.
Responsibility
- Manage end-to-end sales processes, from lead generation to project handover, ensuring timely and accurate execution.
- Liaise with clients to understand their needs, provide product/service information, and maintain strong relationships.
- Prepare and process sales orders, contracts, and invoices with meticulous attention to detail.
- Coordinate with internal teams (e.g., logistics, finance) to ensure smooth order fulfillment and delivery.
- Track sales performance, generate reports, and analyze data to identify trends and opportunities for improvement.
- Handle customer inquiries, complaints, and feedback professionally, resolving issues to enhance satisfaction.
- Maintain up-to-date records of sales activities, client interactions, and project statuses in CRM systems.
- Assist in developing sales strategies and promotional campaigns to drive revenue growth.
Qualifications
- Minimum 2 years of experience in sales administration, customer service, or a related field.
- Proven ability to manage multiple tasks, prioritize workloads, and meet deadlines in a dynamic environment.
- Excellent communication and interpersonal skills, with fluency in English (Bahasa Indonesia is a plus).
- Proficiency in Microsoft Office (Excel, Word) and CRM software (e.g., Salesforce, HubSpot).
- Strong organizational and problem-solving skills, with a keen eye for detail.
- Ability to work independently and collaboratively in a team-oriented setting.
- Customer-focused mindset with a passion for delivering exceptional service.
- Familiarity with sales metrics, KPIs, and basic financial concepts is advantageous.