job description
Join Maestro Holdings as a Business Retention Supervisor and lead a dynamic team in driving client retention and growth within the HMO and insurance sector. This role offers a competitive salary, career advancement opportunities, and professional development in a thriving industry.
Based in beautiful Bali, you will oversee account management strategies, ensuring client satisfaction and long-term partnerships. Your leadership will be pivotal in maintaining high retention rates and expanding our market presence.
If you are a results-driven professional with a passion for sales and team leadership, this is your opportunity to make a significant impact in a supportive and innovative environment.
Responsibility
- Lead and mentor a team of account managers to achieve retention and sales targets.
- Develop and implement strategies to enhance client satisfaction and reduce churn.
- Analyze market trends and competitor activities to identify growth opportunities.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Monitor and report on key performance metrics related to retention and sales.
- Conduct regular client reviews to assess needs and propose tailored solutions.
- Ensure compliance with industry regulations and company policies.
- Drive continuous improvement initiatives to optimize team performance.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in account management, sales, or client retention, preferably in HMO/insurance.
- Proven leadership skills with experience managing a team.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced, target-driven environment.
- Knowledge of the Indonesian healthcare or insurance market is a plus.